Question 1

What is Tikolek?

Accepted Answer

Tikolek is a French platform specializing in creating designer collector tickets. We transform cultural and sporting events (concerts, matches, shows) into lasting and elegant souvenirs. Each ticket is a unique graphic creation in 2048×819 pixel format, designed to be gifted, framed, or collected.

Question 2

Is this a real entry ticket to the event?

Accepted Answer

No. Tikolek tickets are collector items, not official access passes to events. They do not allow entry to a venue, stadium, or festival. They are premium graphic creations intended to commemorate an experience or to give as a gift.

Question 3

What do I receive after purchase?

Accepted Answer

Immediately after your purchase, you receive a high-quality PDF of your collector ticket by email. This document is also accessible for life from your personal space on Tikolek. You can print it, share it, or frame it as you wish.

Question 4

Can I have my ticket printed?

Accepted Answer

Yes! When ordering, you can add the 'Premium printing + delivery' option (+€5). Your ticket will be printed on premium paper and delivered directly to you. Otherwise, you can also print the received PDF yourself.

Question 5

Are the tickets customizable?

Accepted Answer

Some tickets are customizable: you can add a first name, a special date, or a message. This option is available for tickets marked 'Customizable' in our catalog. Standard tickets are fixed designs inspired by real or fictional events.

Question 6

How does payment work?

Accepted Answer

All payments are secured via Stripe, the world leader in online payment. We accept credit cards (Visa, Mastercard, American Express) and Apple Pay. Your banking data is never stored on our servers.

Question 7

Can I give a Tikolek ticket as a gift?

Accepted Answer

Absolutely! Tikolek tickets are designed to be gifted. You can order a ticket in someone else's name and send them the PDF by email or in printed form. It's the ideal gift for a concert fan, a supporter, or a lover of beautiful objects.

Question 8

What is the ticket format?

Accepted Answer

All our tickets follow a unique 2048×819 pixel format (panoramic ratio). This format is optimized for display, printing, and framing. The generated PDF is in A4 portrait format with the ticket centered horizontally.

Question 9

Can I get a refund?

Accepted Answer

In accordance with Article L221-28 of the Consumer Code, no right of withdrawal applies to digital content delivered immediately after purchase. As your ticket is a digital product delivered instantly, it is not possible to request a refund.

Question 10

How do I contact customer service?

Accepted Answer

You can contact us at any time via our Contact page or directly by email at crew@tikolek.com. We usually respond within 24 hours.

Frequently Asked Questions